Last reviewed: 7 July 2026.

No, DPD does not normally charge UK recipients for standard redelivery or rearranging a missed delivery through official DPD channels.

If a parcel has been missed, the safest approach is to use the official DPD tracking/rescheduling page, the DPD app, or the instructions in a genuine DPD notification.

A payment request should be treated with caution if it arrives by text or email, uses urgent wording, asks for a small redelivery fee, or sends the reader to a website that is not clearly DPD’s official site.

GOV.UK advises people not to give private information, click links, download attachments, or reply if they are unsure a message is genuine. Suspicious texts can be forwarded to 7726 for free.

Summary Table: DPD Redelivery Charges and Rules in the UK

Topic	What UK Customers Should Know
Standard DPD redelivery fee	Normally free for recipients when arranged through official DPD channels
Best way to rearrange	Use DPD tracking, the official DPD help page, genuine DPD notifications, or the DPD app
DPD app options	Delivery to a Pickup location, chosen neighbour, safe place, different day, and in-flight options may be available depending on the parcel and sender settings
Pickup collection	If sent to a participating Post Office branch, customers normally need the DPD pick-up pass and may need ID; Post Office guidance says parcels are held for 7 days from delivery to the chosen branch
Scam warning	Unexpected “redelivery fee” links should be treated as suspicious
Suspicious text reporting	Forward scam texts to 7726 for free
Lost or undelivered online order	If a retailer arranged delivery, Citizens Advice says the seller is responsible for making sure the item is delivered
Legal/consumer disclaimer	This article is general information, not legal or financial advice

What Does DPD Redelivery Mean?

DPD redelivery usually means a parcel could not be delivered on the first attempt and the recipient is given another way to receive it. This may include:

• Delivering again on another day;
• Leaving the parcel in a nominated safe place;
• Delivering to a chosen neighbour;
• Redirecting the parcel to a DPD Pickup location;
• Collecting the parcel from a participating pickup point.

The exact options can depend on the sender, the parcel type, security restrictions, age-restricted goods, perishable goods, or whether the retailer has limited changes after dispatch.

DPD’s app description states that recipients can arrange delivery preferences and, where available, instruct delivery to a Pickup location, neighbour, safe place, different day, or one of DPD’s Pickup shops.

Is DPD Redelivery Free in the UK?

For a normal missed UK parcel, DPD redelivery is generally free for the recipient when it is rearranged through DPD’s official system. Customers should manage the parcel through the official DPD Track/Reschedule a Delivery page or the DPD app, rather than using links from unexpected text messages or emails.

This is important because genuine delivery management usually happens through DPD’s own tracking tools, where customers can check the parcel status and see available options such as changing the delivery day, choosing a Pickup location, selecting a safe place, or arranging delivery to a neighbour. A separate payment request for “redelivery” should be treated carefully, especially if it comes from an unfamiliar link or asks for card details.

Official Source for DPD Redelivery Help

Readers can manage a parcel through DPD’s official Track/Reschedule a DPD Delivery help page.

The DPD app also explains that users can manage delivery preferences, receive delivery alerts, track active deliveries, and use in-flight options to rearrange delivery before the parcel is delivered.

Why Do People Think DPD Charge for Redelivery?

Many people search for “DPD redelivery charge” because scam texts often pretend to be from delivery companies. The message may say a parcel could not be delivered and ask the recipient to pay a small fee to rebook delivery.

This is effective because many people are genuinely waiting for online orders. The fee may look small, but the real risk is that the fake page collects card details, addresses, phone numbers, or passwords.

GOV.UK warns people not to give out bank details or passwords, reply to suspicious texts, download attachments, or click links if they are unsure the message is genuine. GOV.UK also says suspicious text messages can be forwarded to 7726 free of charge.

How to Rearrange a Missed DPD Delivery Safely?

A recipient should use the official DPD route rather than clicking an unknown link. The safest steps are:

1. Go directly to the official DPD website or open the DPD app.
2. Enter the tracking number, parcel number, or calling card reference.
3. Check the delivery status and available options.
4. Choose a new delivery day, Pickup shop, safe place, or neighbour if those options are available.
5. Avoid entering card details unless the charge is clearly explained through an official channel and relates to something other than standard redelivery, such as customs or a retailer-specific arrangement.

The DPD app listing says customers can set delivery preferences and select options such as a DPD Pickup location, chosen neighbour, safe place, different day, and in-flight delivery changes where available.

What Happens If a DPD Parcel Goes to a Pickup Point?

If a DPD parcel is redirected to a participating Post Office branch, Post Office guidance says the customer should wait until DPD confirms the parcel has arrived.

DPD may send confirmation by email, SMS, or app notification. The recipient may need a DPD pick-up pass and, in some cases, photo ID.

Post Office guidance also says a parcel delivered to a chosen Post Office branch is held for 7 days from the day it arrives. If it is not collected, it will be returned to the sender by DPD.

Does DPD Attempt Delivery More Than Once?

DPD delivery attempts can depend on the service, sender settings, parcel type, and delivery route. For DPD Online services, DPD states that it will make every attempt to deliver, including up to three delivery attempts, before an undeliverable parcel is returned to the sender.

The same DPD Online FAQ also refers to undeliverable return charges for senders, which is different from a recipient paying a standard redelivery fee.

This means readers should distinguish between:

• A recipient redelivery option, which is normally free for standard UK missed deliveries;
• A sender-side return or failed-delivery charge, which may apply under business or shipping terms;
• A retailer policy, especially for perishable, restricted, or time-sensitive goods;
• A scam fee, where criminals imitate DPD and request payment.

When Could a Charge Be Involved?

A charge may be involved in situations that are not standard DPD redelivery. Examples include:

International Parcel Fees

If an item comes from outside the UK, customs duty, import VAT, or delivery-related fees may apply. Citizens Advice notes that goods bought from a business outside the UK may require VAT, customs duty, or delivery fees before the item is released.

Retailer-Specific Delivery Policies

Some retailers have their own delivery terms. For example, perishable goods, timed deliveries, subscription products, or failed nominated-day deliveries may have separate rules.

In those cases, the issue may be with the retailer’s policy rather than DPD’s standard redelivery system.

Sender-Side Charges

If a parcel becomes undeliverable and is returned to the sender, there may be charges between DPD and the sender under the delivery service terms. This does not automatically mean the recipient must pay a redelivery charge.

Premium or Special Delivery Services

Some special services may have different rules, especially where the sender has paid for a specific delivery method or restricted redirection options. The recipient should check the tracking page and the retailer’s order terms.

What If DPD Says Delivered but the Parcel Is Missing?

If a parcel is marked as delivered but has not been received, the first steps are to check:

• The delivery photo, if available;
• The safe place instructions;
• Whether a neighbour accepted it;
• Whether it was sent to a Pickup point;
• The delivery address on the retailer order.

If the item was bought from a business and the retailer arranged delivery, the customer should usually contact the retailer as well as checking DPD tracking.

Citizens Advice says the seller is responsible for making sure the item is delivered to the customer, and the seller should chase the courier if it used one.

If the customer nominated a safe place or neighbour, responsibility may depend on what was agreed in the retailer’s terms and delivery instructions.

Citizens Advice says that where a courier delivery was left in an agreed place, the seller may not be responsible if it goes missing; if it was not delivered to the agreed location, the seller has responsibility to sort out the issue.

How to Spot a Fake DPD Redelivery Message?

A fake DPD redelivery message may:

• Ask for a small redelivery payment;
• Use urgent language;
• Contain spelling or grammar errors;
• Use a shortened or unfamiliar link;
• Ask for bank details;
• Lack a genuine parcel reference;
• Arrive when the customer cannot verify the parcel through official DPD tracking.

The safest response is to ignore the link, open DPD’s official website or app separately, and check the tracking number there.

What to Do If You Clicked a Fake DPD Redelivery Link?

If a person clicked but did not enter details, they should close the page, avoid further interaction, and check the real parcel status using official DPD tracking.

If they entered personal or card details, they should contact their bank immediately and follow UK fraud-reporting guidance.

GOV.UK says people in England and Wales can contact Report Fraud if they think they have lost money or been hacked because of an online scam or fraud.

Suspicious texts can be forwarded to 7726, and suspicious emails can be sent to report@phishing.gov.uk.

Final Takeaway

DPD does not normally charge UK recipients for standard redelivery when a missed delivery is rearranged through official DPD channels.

Customers can usually manage a parcel through DPD tracking, the DPD app, delivery notifications, Pickup options, safe place instructions, or neighbour delivery where those options are available.

The biggest risk is not usually a genuine DPD redelivery charge, but a fake message asking for a small payment. Readers should avoid clicking suspicious links, check delivery status directly through DPD, and report scam texts to 7726.

If a parcel bought from a retailer is missing or not delivered, the customer should also contact the seller, because UK consumer guidance says the seller is responsible for ensuring the item is delivered when it arranged the delivery.

FAQs About DPD Redelivery

Do You Have to Pay If You Miss a DPD Delivery?

In most standard UK cases, no. DPD recipients can normally rearrange a missed delivery without paying a standard redelivery fee through official DPD tracking, notifications, or the DPD app.

Is DPD Redelivery Free?

Yes, standard DPD redelivery is normally free for UK recipients. However, readers should check the official tracking page because sender restrictions, retailer policies, or international fees may affect certain parcels.

Does DPD Ask for Payment by Text for Redelivery?

A random text asking for payment should be treated as suspicious. GOV.UK advises people not to click links or provide private details if they are unsure a message is genuine, and suspicious texts can be forwarded to 7726 for free.

How Can Someone Rearrange a DPD Delivery?

They should use the official DPD tracking or rescheduling page, the DPD app, or the link in a verified DPD notification. The DPD app includes options such as delivery to a Pickup location, neighbour, safe place, different day, or Pickup shop where available.

Can DPD Leave a Parcel in a Safe Place?

Yes, where the sender and parcel type allow it, customers may be able to choose a safe place through the DPD app or delivery options. The DPD app states that users can set preferences for a safe place, chosen neighbour, or Pickup location.

Can DPD Deliver to a Neighbour?

Yes, if available for that parcel. The DPD app says recipients can choose a preferred neighbour as part of their delivery preferences.

How Long Does a DPD Parcel Stay at a Post Office Pickup Point?

If the parcel is delivered to a chosen Post Office branch, Post Office guidance says it is held for 7 days from the day it arrives. If it is not collected, it is returned to the sender by DPD.

What Should Someone Do If DPD Tracking Is Not Updating?

They should check the tracking page again, confirm the tracking number and postcode are correct, and contact DPD or the retailer if the parcel is overdue. If the item was bought from a business and has not arrived, Citizens Advice says the seller is responsible for making sure the item is delivered.

Important Note:

Editorial Note: This article has been reviewed against official DPD, GOV.UK, National Cyber Security Centre, Post Office and Citizens Advice guidance.

This article is for general information only and is not legal, financial or professional advice. DPD redelivery options and fees may vary by parcel, sender or retailer. Always check official DPD tracking and avoid suspicious payment links or requests online.